Terms & Conditions

Shopping

Please note that we are only able to deliver to CONFIRMED addresses.

Orders for next-day delivery need to be placed before 14:00 as our courier collects the orders at this time, If you are desperate for something you need to phone us!

Missing or delayed shipments with Royal Mail can only be investigated/refunded after one calendar month from dispatch.

We are not responsible for shipping delays once goods have been dispatched.

Orders placed for delivery to a UK address using Royal Mail postal service are sent using the RM48 tracked service. Whilst 90% of orders will arrive within 2-3 days this is not guaranteed, Royal Mail quote up to 15 days for delivery. If your order is urgent we recommend using DHL's courier service for a guaranteed next day delivery (if the order is placed before the cut-off time listed above)

Returns

We want you to feel confident about shopping with The Alfa Workshop. If you have a problem, or are unhappy with your purchase, then we will put the matter right. You can return any part ordered up to 28 days after receiving it and we will gladly replace it or offer a full refund. Parts returned outside of the 28 days will be subject to a 20% handling charge. If we have made a mistake, we'll also refund the delivery charges. All goods and packaging must be in its original condition. This does not affect your statutory rights.

All returns must be sent back to us at our contact address at your own cost and risk. You must first contact us for a returns number. If a part is ordered in error or is no longer required we will not refund the postage charges.

If delivery is attempted and the item is not collected from the relevant delivery service the package(s) will be returned to us. We will not refund delivery charges in these cases.

Orders placed for delivery outside of the United Kingdom may be subject to import duties and taxes, these are not included in the price. If you refuse to pay any local duties or taxes the courier will be unable to deliver your order and may choose to destroy the package. In this instance, we will be unable to refund you for your order. If the order is returned to us by the courier we will be charged for the unpaid duties, in these cases, we will deduct any costs from your refund.

Damaged goods and goods proved to be faulty by the manufacturer will be replaced free of charge or credited at our discretion.

Payment

Secure payment is through PayPal, the leading payment network for online websites, especially eBay, it's parent company. We have been through Paypal's verification program to become a UK verified seller.

If you would like to pay via a bank transfer please contact us for the account details. Orders will not be dispatched until the funds have cleared and appear on our bank statement.

We are unable to accept a card payment over the phone from any destination outside of the United Kingdom.

Personal Data

Our general policy of treating our customers as we'd like to be treated ourselves has always guided our privacy policy way before GDPR. We have never bought or sold any data about you, nor shall we ever.

How we communicate with you

We only communicate with you for processes relating to a particular task initiated by you.

If you book your car into our workshop online, we send you emails for: confirmation, reminder of booking two days before, and a request for feedback at the end. We may also send you one or more text messages of updates on your vehicle's progress. We will also email you reminders of the vehicle's MOT, service due and cambelt change due dates (as applicable) for no more than two anniversaries after we have seen your car. And that is it.

If you buy parts from us online, we'll send you emails for: confirmation of receipt of order, dispatch of goods (with your tracking number), and a request for feedback a few days later. And that is it.

If you express an interest in one of our performance development projects, we will occasionally email updates on the progress of that project until it goes into production or you unsubscribe. And that's it.

What data on you we have

All online payment data is processed by PayPal; we get to see none of this.
We collect IP address data to help us keep the bad guys at bay and help us identify just the country you are coming from so we can build accurate shipping charge options for you as you build your cart without you having to fill out any other forms.
Otherwise, it's just the obvious name, address, email and phone number data that we need to fulfill what you've asked us to.

How you remove your data

We only keep your data in one of two places. Your My Details tab and the invoice file. You can ask us at any time to remove your data, or if you want to see it yourself, just overtype "Deleted" on all your details in the my Details tab and Submit. We are however required by HMRC to keep the invoice data for seven years.

We also separately keep the service history of your vehicle as part of our "cradle to grave" policy, as successive owners will tend to bring the same vehicle back to us. Once the new owner brings in that vehicle to us, or you remove the link to that vehicle in the My Vehicles tab, or your data is removed, or you just tell us you have sold the vehicle, your link to that vehicle is removed.

Cookie Policy

Our cookies get deleted automatically once you close your browser. This may be a bit OTT these days, as people are generally more comfortable with cookies now, and you may find this a bit inconvenient if you create a cart and want to come back to it later only to find it's gone. So, this policy is up for review.

Questions?

privacy@fiatworkshop.co.uk

Adverts on our web site:-

All adverts on www.fiatworkshop.co.uk are published in good faith. The content of used car adverts is the responsibility of the advertiser which is NOT the Fiat Workshop!

Neither Jamie Porter Ltd or any of its employees under any circumstances accept responsibility for the accuracy or otherwise of any advert or message on the car sales/purchasing area of the web site www.fiatworkshop.co.uk, nor is any kind of warranty expressed or implied by such publication.

www.fiatworkshop.co.uk specifically disclaims all and any liability to advertisers, readers and users of any kind for loss or damage of any nature whatsoever and however arising, whether due to inaccuracy, error, omission or any other cause, and whether on the part of www.fiatworkshop.co.uk, their servants or agents or any other person.

Any photographs or text that is put on this web site deemed to be copyright of Jamie Porter LTD and may be used by Jamie Porter LTD or any of its servants or employees in any way they see fit

All users are advised to check advert details carefully before entering into any agreements of any kind. If in doubt, please take legal advice.

All adverts are accepted at www.fiatworkshop.co.uk's absolute discretion. When deemed necessary, all copy may be edited, deleted and classified at www.fiatworkshop.co.uk's discretion.

Basically you are on your own, please read all of our buyers/sellers guides carefully there is loads of stuff to help you on this site

Copyrights and Trademarks

The entire content included in this website, including but not limited to text, design, graphics, interfaces, or code and the selection and arrangements thereof is copyrighted as a collective work under the UK and other copyright laws, and is the property of the Jamie Porter Ltd.

Third Party Links

In an attempt to provide increased value to our visitors, this website may contain links to other websites on the Internet that are owned and operated by third party vendors and other third parties (the "External Sites"). However, the The Fiat Workshop has no control over these linked websites, all of which have separate privacy and data collection practices, independent of the The Fiat Workshop. The Fiat Workshop has no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices or the content of such websites.
These linked websites are only for your convenience and therefore you access them at your own risk. Links do not imply that The Fiat Workshop sponsors, endorses, is affiliated with or associated with, or has been legally authorised to use any trademark, trade name, service mark, design, logo, symbol or other copyrighted materials displayed on or accessible through such External Sites. Nonetheless, the Fiat Workshop seeks to protect the integrity of its website and the links placed upon it and therefore requests any feedback on not only its own website, but for websites it links to as well (including if a specific link does not work). You should contact the website administrator or Webmaster for those External websites if you have any concerns regarding such links or the content located on such External Websites.

All goods remain the property of Jamie Porter LTD until paid for in full